Join Renaud Anjoran, Founder & CEO of Sofeast, in this podcast aimed at importers who develop their own products as he discusses the hottest topics and shares actionable tips for manufacturing in China & Asia today! WHO IS RENAUD? Renaud is a French ISO 9001 & 14001 certified lead auditor, ASQ certified Quality Engineer and Quality Manager who has been working in the Chinese manufacturing industry since 2005. He is the founder of the Sofeast group that has over 200 staff globally and offers services (QA, product development & engineering, project management, Supply Chain Management, product compliance, reliability testing), contract manufacturing, and 3PL fulfillment for importers and businesses who develop their own products and buyers from China & SE Asia. WHY LISTEN? We‘ll discuss interesting topics for anyone who develops and sources their products from Asian suppliers and will share Renaud‘s decades of manufacturing experience, as well as inviting guests from the industry to get a different viewpoint. Our goal is to help you get better results and end up with suppliers and products that exceed your expectations!
Friday Aug 27, 2021
Friday Aug 27, 2021
In this episode...
Sofeast CEO Renaud Anjoran is joined by two very experienced manufacturing practitioners and consultants to discuss how to push your supplier to move increasingly close to zero defects. Podcast regular Clive Greenwood who is a six sigma black belt and has worked in numerous manufacturing roles and Max Phythian, a pure lean consultant with a long history of working in Toyota, make up the three.
They discuss how to transform your relationship with key suppliers, moving away from a transactional model and becoming a partnership where real progress can be made to reduce defects and improve overall quality in the longer term. You'll hear plenty of real-world examples from their manufacturing careers and learn what holds suppliers back from reducing defects, what buyers need to do to help buyers improve, and much more.
00:00 - Introduction.
02:03 - What does it take to get a key supplier to put in the work to go closer to zero defects?
09:39 - How to create the conditions required for better quality?
18:13 - How to speak with your supplier's top management to spur the effort to go to zero defects?
27:22 - About CoQ (cost of quality). How to change a supplier's mindset that 'better quality will require higher prices?'
33:13 - Since the 80s large organizations like Auto manufacturers improved quality a lot. What caused this (better communication, more awareness of CoQ, better incentives)?
35:38 - How should people in a less-regulated industry, such as general consumer goods, approach their suppliers about reducing defects quickly?
42:38 - Let's say you have a key supplier and their quality isn't improving over the years even though they know your standard. What can be done to push them to improve? Stick or carrot?
47:39 - Wrapping up
- Exploring How To Improve Supplier Performance [Podcast]
- Improving Supplier Performance is Buyers’ Biggest Hurdle
- A Good Way To Analyze Data to Drive Process Improvements
- How To Manage Chinese Suppliers based on Facts & Data
- 3 Key Process Improvement Tools You Need To Start Using: Flow Chart, FMEA, Control Plan
- Should You Avoid the Words “Defects” and “Defectives”?
- How many defects are still in a batch after an AQL inspection?
- What should factory operators do when defects are found?
- How To Switch To A Newer, Better Chinese Manufacturer? [eBook]
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