August 27, 2021

How To Push A Supplier To Move To Zero Defects?

In this episode...

Sofeast CEO Renaud Anjoran is joined by two very experienced manufacturing practitioners and consultants to discuss how to push your supplier to move increasingly close to zero defects. Podcast regular Clive Greenwood who is a six sigma black belt and has worked in numerous manufacturing roles and Max Phythian, a pure lean consultant with a long history of working in Toyota, make up the three.

They discuss how to transform your relationship with key suppliers, moving away from a transactional model and becoming a partnership where real progress can be made to reduce defects and improve overall quality in the longer term. You'll hear plenty of real-world examples from their manufacturing careers and learn what holds suppliers back from reducing defects, what buyers need to do to help buyers improve, and much more.


Show Notes

00:00 - Introduction. 

02:03 -  What does it take to get a key supplier to put in the work to go closer to zero defects? 

09:39 - How to create the conditions required for better quality? 

18:13 - How to speak with your supplier's top management to spur the effort to go to zero defects? 

27:22 - About CoQ (cost of quality). How to change a supplier's mindset that 'better quality will require higher prices?' 

33:13 - Since the 80s large organizations like Auto manufacturers improved quality a lot. What caused this (better communication, more awareness of CoQ, better incentives)? 

35:38 - How should people in a less-regulated industry, such as general consumer goods, approach their suppliers about reducing defects quickly? 

42:38 - Let's say you have a key supplier and their quality isn't improving over the years even though they know your standard. What can be done to push them to improve? Stick or carrot? 

47:39 - Wrapping up


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