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Join Renaud Anjoran, Founder & CEO of Sofeast, in this podcast aimed at importers who develop their own products as he discusses the hottest topics and shares actionable tips for manufacturing in China & Asia today! WHO IS RENAUD? Renaud is a French ISO 9001 & 14001 certified lead auditor, ASQ certified Quality Engineer and Quality Manager who has been working in the Chinese manufacturing industry since 2005. He is the founder of the Sofeast group that has over 200 staff globally and offers services (QA, product development & engineering, project management, Supply Chain Management, product compliance, reliability testing), contract manufacturing, and 3PL fulfillment for importers and businesses who develop their own products and buyers from China & SE Asia. WHY LISTEN? We‘ll discuss interesting topics for anyone who develops and sources their products from Asian suppliers and will share Renaud‘s decades of manufacturing experience, as well as inviting guests from the industry to get a different viewpoint. Our goal is to help you get better results and end up with suppliers and products that exceed your expectations!
Episodes
Friday Oct 14, 2022
Friday Oct 14, 2022
In this episode...
Renaud is back with Adrian this time and they're discussing the concept of quality.
You'll learn the difference between 'Little and Big Q,' why customer expectations matter, and how to drive quality improvement with your suppliers.
Importers know that quality is important, but are you taking a holistic view that can improve product quality as early as the design stage rather than quibbling over defective pieces with your supplier after production is over? After listening to this episode, you'll want to!
Show Sections
00:00 - Greetings and Renaud's first in-person presentation in 3 years (!) at the Global Sources show in Hong Kong.
You can rewatch Renaud's presentation about how to find the RIGHT suppliers on the Sofeast LinkedIn page 👀
03:27 - Today's topic: What is Quality?
04:42 - 'Little q' quality.
09:45 - 'Big Q' quality.
11:38 - Deming's Total Quality Management principles.
13:36 - Juran: A smart definition of quality.
18:59 - Getting away from 'Little q' quality.
20:35 - Customer quality expectations differ from product category to product category.
23:40 - David Garvin's book: Managing Quality.
35:57 - Summary about quality.
38:40 - Wrapping up.
Related content...
- Quality Control Plan: Defining Expectations Before Production
- Product Quality and Reliability Issues: Typical Classification
- What Is A Quality Assurance Plan?
- Design for Quality (DFQ)
- How To Get Better Quality Products From Suppliers & Optimize QC Inspections? [Podcast]
- Sofeast has an entire range of solutions to help you improve both Little and Big quality in China, India, Vietnam, and elsewhere in Asia!
Get in touch with us
- Connect with us on LinkedIn
- Send us a tweet @sofeast
- Prefer Facebook? Check us out on FB
- Contact us via Sofeast's contact page
- Subscribe to our YouTube channel
Subscribe to the podcast
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