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Join Renaud Anjoran, Founder & CEO of Sofeast, in this podcast aimed at importers who develop their own products as he discusses the hottest topics and shares actionable tips for manufacturing in China & Asia today! WHO IS RENAUD? Renaud is a French ISO 9001 & 14001 certified lead auditor, ASQ certified Quality Engineer and Quality Manager who has been working in the Chinese manufacturing industry since 2005. He is the founder of the Sofeast group that has over 200 staff globally and offers services (QA, product development & engineering, project management, Supply Chain Management, product compliance, reliability testing), contract manufacturing, and 3PL fulfillment for importers and businesses who develop their own products and buyers from China & SE Asia. WHY LISTEN? We‘ll discuss interesting topics for anyone who develops and sources their products from Asian suppliers and will share Renaud‘s decades of manufacturing experience, as well as inviting guests from the industry to get a different viewpoint. Our goal is to help you get better results and end up with suppliers and products that exceed your expectations!
Episodes
Friday Feb 18, 2022
Friday Feb 18, 2022
In this episode...
Many importers are new to sourcing from China so we've been creating a mini-series of episodes that explores the sourcing process with advice and best practices from Sofeast's CEO Renaud Anjoran.
Up until now, we have discussed hard skills in parts 1-4 (links below) such as how to identify suitable suppliers, arrange backups, negotiate terms, create your quality standard, manage your project, and inspect product quality.
But dealing with suppliers takes soft skills, too, and this is the area that Renaud and Adrian explore today as they discuss how to build rapport and relationships with Chinese suppliers and the benefits of doing so.
Show Sections
00:00 - Greetings & introduction
02:48 - Examples of 3 types of typical customer/supplier relationships
07:25 - Reciprocity for favors between suppliers and customers
10:18 - What are the inner and outer circles in Chinese relationships?
13:30 - Is it worth befriending your Chinese supplier to break into the inner circle?
16:04 - What is the concept of 'face?'
23:13 - Tips for how to build relationships with suppliers in China.
26:20 - How to be seen as a 'good customer?'
28:15 - Risks facing customers without a good relationship
31:31 - How to get better results from email communication?
33:22 - Wrapping up.
Related content...
- Part 1: Good Fit, Sourcing, Vetting, & Backups [Podcast]
- Part 2: Negotiations, Terms, Leverage, & Quality Standards [Podcast]
- Part 3: Project Management & Checking Quality Early [Podcast]
- Part 4: Final Inspections [Podcast]
These resources will also help you understand how to build relationships with suppliers or improve (or end) those that you already have:
- Get help to find a good manufacturer in China with this free eBook
- When a relationship turns sour with a Chinese supplier
- Relationships with Chinese suppliers: be clean!
- Bad relationship with a Chinese supplier: just end it!
And, if all else fails and you need to ditch your current supplier and switch to a new one...
Get in touch with us
- Connect with us on LinkedIn
- Send us a tweet @sofeast
- Prefer Facebook? Check us out on FB
- Contact us via Sofeast's contact page
- Subscribe to our YouTube channel
Subscribe to the podcast
There are more episodes to come, so remember to subscribe! You can do so in your favorite podcast apps here and don't forget to give us a 5-star rating, please:
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