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Join Renaud Anjoran, Founder & CEO of Sofeast, in this podcast aimed at importers who develop their own products as he discusses the hottest topics and shares actionable tips for manufacturing in China & Asia today! WHO IS RENAUD? Renaud is a French ISO 9001 & 14001 certified lead auditor, ASQ certified Quality Engineer and Quality Manager who has been working in the Chinese manufacturing industry since 2005. He is the founder of the Sofeast group that has over 200 staff globally and offers services (QA, product development & engineering, project management, Supply Chain Management, product compliance, reliability testing), contract manufacturing, and 3PL fulfillment for importers and businesses who develop their own products and buyers from China & SE Asia. WHY LISTEN? We‘ll discuss interesting topics for anyone who develops and sources their products from Asian suppliers and will share Renaud‘s decades of manufacturing experience, as well as inviting guests from the industry to get a different viewpoint. Our goal is to help you get better results and end up with suppliers and products that exceed your expectations!
Episodes
Friday May 26, 2023
Friday May 26, 2023
In this episode...
Sofeast's resident reliability expert, Andrew Amirnovin, joins Adrian from the team to show you the 5-step process of how to fix problem products that are being returned by customers. Everyone hopes they won't be affected by product reliability issues resulting in returns, but if it does happen this information will help you deal with the problem effectively.
Show Sections
00:00 - Greetings and introducing today's topic about how to find and fix the issues causing your product to be returned by customers.
01:46 - 1. Identify the field issues.
10:17 - Are problems exhibited by returned products that have been in the field usually reliability-related?
15:59 - 2. Determine their root cause/s.
19:46 - 3. Develop a solution/s.
22:02 - 4. Implement the solution/s.
29:35 - 5. Monitor the results.
34:21 - Why this process is important and more cost-effective than doing nothing.
40:17 - Wrapping up.
Related content...
- We can help you do reliability engineering and testing for your product in our testing lab in China.
- Cost Of Poor Quality and Reliability: “Pay Me Now, or Pay Me Later.”
- Product Quality and Reliability Issues: Typical Classification
- 7 Secrets Behind Low Product Return Rates
- Why Product Safety, Quality, and Reliability Are Tightly Linked
- 5 Main Reasons For A High Product Return Rate
Get in touch with us
- Connect with us on LinkedIn
- Send us a tweet @sofeast
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- Contact us via Sofeast's contact page
- Subscribe to our YouTube channel
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